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Effective Date: 30 November 2025

This Privacy Policy explains how FCPrep (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you use the FCPrep website (https://www.fcprep.co.za) and related services (the “Service”).

By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this policy. Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

1. LEGAL FRAMEWORK

This Privacy Policy is governed primarily by the Protection of Personal Information Act 4 of 2013 (POPIA), South Africa’s primary data protection legislation. Where applicable to international users, we also strive to align our practices with global data protection standards.

2. INFORMATION WE COLLECT

We collect several different types of information for various purposes to provide and improve our Service to you.

2.1 Personal Data

When you create an account or use our Service, we may ask you to provide certain personally identifiable information (“Personal Data”). This may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Professional registration details (e.g., HPCSA number)
  • Address, State, Province, ZIP/Postal code, City

2.2 Subscription and Payment Data

When you purchase a subscription, payment is processed by secure third-party payment gateways. We receive transaction confirmation and billing status, but we do not store full credit card numbers or CVV codes. These are handled exclusively by our PCI-DSS compliant payment partners.

2.3 Usage Data

We collect information on how the Service is accessed and used. This Usage Data may include your device’s Internet Protocol (IP) address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

  • Essential Cookies: Strictly necessary for the website to function (e.g., operating your session and security).
  • Preference Cookies: Used to remember your preferences and various settings.
  • Analytics Cookies: Used to understand how visitors interact with our website to improve performance.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. HOW WE USE YOUR DATA

FCPrep uses the collected data for the following purposes and legal bases:

  • To provide and maintain the Service: Managing your account and subscription (Contract Performance).
  • To notify you about changes: Sending administrative communications about your account or our terms (Legitimate Interest).
  • To provide customer support: Responding to your queries and resolving issues (Contract Performance).
  • To improve the Service: Providing analysis or valuable information to enhance our platform (Legitimate Interest).
  • To monitor usage and security: Detecting, preventing, and addressing technical issues (Legitimate Interest).
  • To comply with legal obligations: Including tax, data protection, and financial record-keeping (Legal Obligation).

5. SHARING AND DISCLOSURE OF DATA

We do not sell your personal information to advertisers or data brokers. We may share your data in the following circumstances:

5.1 Service Providers

We may employ third-party companies and individuals to facilitate our Service, perform Service-related tasks, or assist us in analyzing how our Service is used (e.g., Google Analytics, cloud hosting, and payment processors). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Legal Requirements

FCPrep may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation or lawful request from a regulatory authority.
  • Protect and defend the rights or property of FCPrep.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.

6. CROSS-BORDER TRANSFERS

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside South Africa, please note that we transfer the data to South Africa and process it there. Where we utilize international service providers, transfers are protected by appropriate contractual safeguards in compliance with Section 72 of POPIA.

7. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes set out in this policy, unless a longer retention period is required by law.

  • Account Data: Retained for as long as your account is active and for a reasonable period thereafter to resolve disputes.
  • Financial Records: Retained for the legally required duration for tax and accounting purposes.
  • Usage Data: Retained in aggregated or anonymized form for analytical purposes.

8. YOUR RIGHTS AS A DATA SUBJECT

Under POPIA, you have the right to:

  • Access: Request confirmation of whether we hold personal information about you and obtain a copy.
  • Correction: Ask us to correct inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information where it is no longer necessary for the purposes for which it was collected.
  • Object: Object to processing based on our legitimate interests or direct marketing.
  • Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa (inforeg@justice.gov.za).

To exercise any of these rights, please contact us at the details provided below.

9. SECURITY OF DATA

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

11. LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

13. CONTACT US

If you have any questions about this Privacy Policy, or wish to exercise your data subject rights, please contact us:

  • By email: hello@fcprep.co.za